Domestic Shipping Method Information

We utilize both U S Priority Mail and UPS shipping services. The majority of our orders are shipped via US Priority Mail service. This service is fast, 2 to 4 days to most parts of the country, includes Saturday delivery and provides a Delivery Confirmation Number. A "Delivery Confirmation" number will not show a change in the status until your Postal Carrier scans the package and delivers it out to you. All packages are put into the Postal System on the day that the package is processed. Shipping information will be emailed to you on the day of shipment to the email address provided when placing your order.

Heavy items, orders of High Value or with special packaging requirements will be shipped via UPS. UPS requires a physical address and will not deliver to P.O. Boxes. Delivery time with UPS is 2 to 5 days depending the distance of the destination from our shipping location. A UPS Tracking and delivery estimate will be emailed on the day of shipment to the email address provided when placing your order.

Military APO/FPO Address

If you would like us to ship to a military APO/FPO address we always use United States Postal Service Priority Mail. Other transport services typically do not ship to APO/FPO addresses. When entering your order on-line the APO or FPO is the City, the AE is the State, this is listed under "other" states and providences, and Zip Code. The country is United States.

Hawaii, Alaska, and American Territories

If shipping to Hawaii, Alaska, or any of the federally recognized American territories, we will ship United States Postal Service as default. We have found that it more cost-effective and ships faster than most other shipping methods. However, by request, we will gladly ship another method at an additional cost. Please inquire about international shipping.

Customer Account

If you have a customer account with one of the shipping services and would like your order charged to it, please supply your account number with your order. Your order will still require a $4.95 handling fee.

Order Tracking

You will receive an E-mail from the shipping department the day your order is shipped with information as to how it was shipped and the tracking number. This providing you submitted an order with a valid E-mail address. You will receive the tracking number and tracking information. You can also track your order. Please note that after the package leaves our warehouse, it leaves our responsibility into your responsibility. You assume responsibility of shipping because you paid for it. See 'Risk of Loss' section for more information.

Shipping Weights, Prices and Specifications

Weights published by seller are approximate and will vary according to size of shipping carton and/ or packaging materials used. Weights are published for determining approximate freight charges by buyer. Seller is not responsible for any difference in calculated freight charges versus actual freight charges. All prices and specifications are subject to change without notice.

All carriers do not count the actual ship date within the ship estimation. Most shipping rates depend on price increments though larger items i.e. flagpoles) or bulk items (i.e. hand held flags) may depend on size, weight and destination.

• Standard Domestic Shipping Rate - United Parcel Service Ground ETA: 5 business days.
• United States Postal Service Priority Mail ETA: 2-3 business days.
• USPS Priority Mail Shipping Rates - Orders with a value of less than $15.00 will be shipped by US Priority Mail Service only.

UPS Shipping Rates

Orders with a value greater than $125.00 and/or weighting more the 5 pounds will be shipped by UPS Ground Service.

Expedited Shipment

Express shipments are based on availability of the merchandise and the Need by Date. Please contact us to determine appropriate shipping method and rates. Contact Us or Call Customer Service at (920)851-7805.

Oversize Orders

We ship Oversize orders via United Parcel Service. UPS "Oversize" specifications are any package with the length and girth* exceeding 84 inches. This includes all flag and banner poles over 6 ft. in length. An additional $12.95 will be added to the Standard UPS Shipping rate determined by the value of the order. When ordering on-line the "Shopping Cart" system, will accumulate this additional Oversize Shipping cost for each item ordered, on orders with Multiple Oversize Shipping cost customer service will re-calculate the shipping costs based on packaging requirements, weight and destination of the order and contact you via email with the accurate shipping charges. Items that are considered "Oversize" are denoted with an OS symbol next to the item number.

Handling Fees

Orders that require Additional Handling are any item that is over 5 ft, this includes flag and banner poles, heavy items or items that require Multiple Packages to fill the order. An additional $7.95 will be added to the Standard UPS Shipping rate determined by the value of the order. When ordering on-line the "Shopping Cart" system will accumulate this Additional Shipping cost for each item ordered, on orders with Multiple Additional Shipping cost customer service will re-calculate the shipping costs based on packaging requirements, weight and destination of the order and contact you via email with the accurate shipping charges. Items that are considered "Additional Handling" are denoted with an AH symbol next to the item number.

Indoor Set Additional Handling

Indoor flag sets are heavier and require larger packaging. There is an additional handling charge of $7.95 for these flag sets.

Residential & Commercial Flagpole Shipping Cost

Flagpoles are shipped by Commercial Carrier or Truck Freight only. The cost of shipping is calculated on an individual order basis. This cost is based on size of the pole and the destination of the shipment. When placing your order on-line, standard Domestic Shipping rates will be automatically applied to the order. When your order is processed by Customer Service a freight cost will be sent to you via Email. Your approval of this shipping cost will be requested in order to proceed.

To receive a freight quote prior to purchase you can provide the item number of the pole you are interested in along with the City State and Zip Code information for the delivery of the pole and if it is a residential or business address. Contact us and a freight quote will be processed. Commercial freight quotes are good for 30 days. Flagpole orders places after 30 days will be recalculated.

Risk of Loss

All items purchased from us are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

Combining Orders

If you have more than one order pending with us, and would like to combine them, please send us notification via E-mail, business phone, or fax. If sending notification via E-mail or Fax, you must include the following: First name, Last name, and E-mail address. All information must be identical to that which was originally submitted. Please include contact information in the event we have questions regarding your request. Every effort will be made to accommodate you