Bulk Discounts

We provide bulk discounts in applicable situations. In many cases, we have noted on our site where bulk discounts apply. Along with individual product discounts, we also offer club and organization discounts. Please contact us so we may assess if you are eligible.

Confirming Prices

If the price on the web site and the price on your confirmation e-mail/fax are different, please let us know as soon as possible so we may resolve the problem without further question. Please note that prices are subject to change at any time.

Mix & Match Prices

There are items throughout this website shopping cart that can be mixed and matched to achieve higher quantity pricing. No other mix & match pricing will be allowed.

Availability

Most orders ship within 1 to 3 days of receipt of your order. When placing your order on line you will receive an automatic Order Acknowledgment with an assigned 5 digit order number. When Customer Service processes your order through our data base you will receive an email regarding order fulfillment. A second Order Number will be provided.

If an item on your order is out of stock you will be advised of the expected ship date for your order. Most backorders are filled with in 5 to 7 days, if the delay is longer you will be contacted by customer service via email regarding how long (approximately) until your order can be completed and information on how to "Ship Ahead" if permitting. Sellers policy is to ship all available merchandise and backorder the balance unless otherwise specified by the buyer. The buyer must accept partial shipments and additional freight charges within the Sellers Payment terms. If a Need by Date is requested customer service will contact you if this date cannot be met or if Additional Shipping costs are required to meet that specific date. If the Need by Date is within 7 days of placing your order please contact customer service regarding availability of the merchandise. Contact Us or Call Customer Service at (920) 851-7805.

Sales Tax

If you have not received your order and invoice yet, but would like to find out if you are subject to tax, please contact us with your full name and order number. Though all invoices have 'Shipping & Handling' title on them, most items are not charged a handling expense. This is only for certain items specified on the site. Please see Oversize Orders in our Shipping Policy section for more information.

Sales tax calculations are estimated. Final sales tax calculations comply with local regulations. In Wisconsin, appropriate county, resort area and stadium taxes will be applied. In Wisconsin, all US flags and Wisconsin State flags are tax exempt

Tax-Exempt Customers

United State Government Purchasers will have their invoice adjusted to zero sales tax providing a faxed copy of the Federal Tax ID Certificate is provided prior to the order being charged and shipped. All other exempt purchasers need to provide us with a copy of a state resale certificate, exemption certificate, or other acceptable proof of your exempt status for the state where the items will be shipped. Tax is not required on out-of-state deliveries.

Payment Methods

We accept American Express, Discover, MasterCard, Visa, Visa Check Cards, purchase orders, money orders, or cashier's checks denominated in U.S. dollars and drawn on a U.S. bank. We do not accept personal invoicing or C.O.D. Please note if you send a personal check, please write your order number in the memo and there is a $25.00 returned check fee. All payments shall be made in US Dollars.

Purchase Orders

We accept payment by business/agency/institutional purchase order. We require a faxed copy of the purchase order information including purchase order number and complete bill to/ship to information. Once we receive these forms we will ship your order and invoice the billing address. Payment is due within 15 days of invoicing, not from date goods are received. If orders are not paid in full by 45 days, they will be turned over to our collection agency without further notice. If a collection agency is used, the buyer is responsible for paying all costs of collection including reasonable attorneys fees. Any amount past due are subject to a service charge of 1 % per month (18% annually), starting 30 days after invoicing.

Order Change

If you wish to change your order (either by adding or canceling items to your order), we ask you notify us as soon as possible. You may contact us filling out the contact form on the MYNEWFLAG.com website, by This e-mail address is being protected from spambots. You need JavaScript enabled to view it , by calling NEW FLAG at (920) 851-7805 or fax. Requests via E-mail must include the following: First name, Last name, and E-mail Address. This information must be identical to that which was submitted in the original order. Please include contact information if we have questions regarding this order change. Every effort will be made to accommodate this change providing your order has not been charged and/or shipped out. In the event that we ship your original unchanged order out after we received your documented order change, we assume full responsibility. You will not be charged return shipping in sending the item (s) back to us if necessary. However, if we receive your order change request after we ship your order, you may return the item (s) for the merchandise price less shipping costs.

Order Cancellation

Please submit any cancellation via E-mail, or call NEW FLAG at (920) 851-7805. E-mail cancellations must contain the following: First name, Last name, and E-mail address. This information must be identical to the information originally submitted on your order. Please provide contact information if we have questions in regards to canceling your order. Every effort will be made to accommodate this cancellation providing your order has not been charged and/or shipped out. In the event that a cancellation was submitted (via E-mail or Phone), and your order was shipped out after, we will gladly refund the complete balance charged including shipping. However, if the cancellation was documented as received after the order was shipped, we will refund the merchandise total less shipping.

Orders for custom, non-stock & special ordered items cannot be cancelled except upon terms that will compensate seller for costs incurred.

Guarantee

Due to varying weather conditions, we are not able to guarantee any products beyond 30 days. All items are covered under the 30-day return policy. If you find an item is defective, you may return it for a refund or exchange within the 30-day period. However, once the 30 days are up, we cannot be held responsible for how the product holds up against your particular elements.

Hemming/Repair

We are able to have damaged flags repaired, by a third party, within reason. We encourage our customers to take regular care of their flags. If a tear is visible, we would expect our customers to remove the flag immediately so we may make any repairs necessary. Regular care may prevent irreparable damage and will be far more cost-effective in the long run (as opposed to neglecting care and purchasing a completely new flag). Our hemming service can be done for a minimal fee which also includes cleaning. Hemming is considered on a case-by-case basis. Please contact us

to determine if your flag is eligible for hem repair, hemming price, and/or time it will take to complete hem. An authorization number (RGA) is required.

Credit Card Charging

We have always maintained a strict policy of charging you only when your order has been physically shipped out. We don't charge your card prior to shipment unless requested by the customer.